Legal information
Fees, Refunds and Cancellation
Refunds are calculated according to completed service stages, documented third-party costs and authorised commitments, subject to any more favourable lawful right in a signed agreement.
General formula
Unless a signed agreement gives the student a more favourable lawful right: Refund = amount received - value of completed stages - documented non-refundable third-party costs - authorised commitments that cannot reasonably be cancelled. Unused third-party funds must be returned.
Package 1 - Consultation ($300)
The fee becomes earned when consultation, assessment and the university-options report are completed. Before substantive work begins, any refund is reduced only by work actually completed and documented costs.
Package 2 - Standard ($1,200 maximum)
Refunds are calculated according to the stage reached in the case. Amounts relating to assessment and matching, application preparation/submission, and authorised third-party admission/document costs may be retained only to the extent that the relevant work has been completed or the cost has been incurred. Amounts for uncompleted stages and unused third-party funds are refundable with an accounting.
Package 3 - Professional ($2,600)
Refunds are calculated according to the stage reached in the case. Amounts relating to assessment/matching, admission preparation/submission, visa preparation/support, ticket/travel preparation, and authorised third-party costs may be retained only to the extent that the relevant work has been completed or the cost has been incurred. Amounts for uncompleted stages and unused third-party funds are refundable. A ticket must not be purchased before visa approval and written student authority.
Failed admission or visa refusal
A negative outcome does not itself prove service failure. Unirovia retains only completed-stage fees and documented third-party costs. For failed admission, later-stage visa/travel funds remain refundable. For visa refusal after completed support, completed fees and official costs may be retained, while unused ticket/travel funds are returned.
Processing and disputes
Refund requests must be acknowledged, investigated against the case ledger and answered in writing. The final refund calculation must be reviewed and approved by an authorised manager before payment is released. Approved refunds should be sent to the original payer/method where practicable within 14 business days after final approval. Chargebacks, suspected fraud or conflicting payer instructions require enhanced verification. Mandatory legal rights override this policy.